This is my second time buying this pillow--I first bought it several years ago and it's the best pillow I've ever had!! The only reason I'm buying it now is because the original has gotten a little less supportive in the last few months. I went with the exact same pillow because I love it so much, and trying any other pillow would be a gamble. I even take it with me when I travel, even though it's on the heavy side, because I can't get a good night's sleep in a hotel otherwise!

For years, I struggled to find a comfortable pillow, and I have bought several different types of pillows, including ergonomic ones and adjustable ones. I used to keep a small assortment of them by my bed, in case I couldn't get comfortable using my original choice of pillow. Sometimes I would end up tossing them all aside in favor of no pillow at all. I am both a tummy and side sleeper, and I sometimes sleep on my back. This pillow is supportive and comfortable in all of those positions. I had never considered an expensive pillow, but I decided to try this one out of desperation several years ago. Best $$ I ever spent!! Hopefully Tempur-pedic will continue making this pillow forever, because I don't know what I would do without it! I have NEVER chosen another pillow (or no pillow) over the Tempur-Symphony pillow...it's just that comfortable. I have not one bad thing to say about it. I love this pillow!!

I fell in love with Tempur-Pedic pillows 15 years ago. The one I got (can't remember the name) was HEAVY, a true memory foam pillow. When I laid on it, it cradled my head, supported my neck, kept my head, neck, body aligned through the whole night. It was the same material, same firmness, same heaviness they use in their body pillows today. But after 15 years, I needed new pillows. I ordered the Symphony because it looked exactly like what I had before. BOY WAS I WRONG!! They may look the same but they are NOT. These Symphony pillows are so light and fluffy. They don't gently cradle your head, support your neck or keep your body aligned while you sleep. After about 3 min, the pillow is smashed down and deflated. Your head sinks in the pillow because there's ZERO support. The Contour pillows are worse. They are not firm by any means. So I will be buying a body pillow and taking it to a quilting store to have it cut in half to make two normal, just as I remember them, firm Tempur-Pedic pillows. If you like light and fluffy, these are the pillows for you. But if you long for the true, firm memory foam pillows they used to make, those are a thing of the past. I will no longer hold Tempur-Pedic pillows as the gold standard.

I bought this because I have a Tempur mattress topper, which is excellent. This pillow is advertised as soft-and it is soft at first, but the material stiffens later in the night, and then it is nearly impossible to find a comfortable position. I bought this as a BOGO, and the other pillow remains unused wrapped in plastic. I was aware of the no-return policy for pillows, but assumed there would be a satisfaction guarantee. I called customer service and asked if Tempur-Pedic stands by its products: "We stand by our products, but we also stand by our return policy." When I spoke with the manager, I was told I have no recourse, including no return or refund for the unused pillow. I said I don't understand how Tempur doesn't stand by its products, and he cut me off, saying, "I am not going to debate this with you"-as if I was being unreasonable. I told him he lost my business and he didn't seem to care. Meanwhile, I'm left with two expensive pillows, a stiff neck, and a bad taste in my mouth. Warning: Satisfaction not guaranteed.

I absolutely hate this pillow. I have had the Symphony pillow for quite a while now and love it. We purchased a new mattress and thought it was time for new pillows too. When I received the pillows, they are sooooo much smaller than the Symphony pillow I currently have. I tried to exchange for a different style in King size but was told that I could not. I had not even took out of plastic. I know right away we would not like these. They are tiny. Smaller than even a twin. I am so disappointed with this pillow and also customer service. Should have been able to exchange if unopened. These pillows are not cheap. Tempur-Pedic should stand by their product.